Contact Us

Scenarios	Email Subject Line	Information Needed
Lost/Stolen/New Mobile Phone	Update Account Information Request: < mobile number >	Name Old Number New Number Reason for transfer request
Missing Points from purchases	Missing Points Query : < mobile number >	Name Store Amount Date/Time Mode of payment: Cash or eWallet Brief Explanation
Gift card/ eVoucher not working Kiosk did not dispense reference number for redeemed rewards	Missing Points Query :< mobile number >	Name Store Amount Date/Time Mode of payment: Cash or eWallet Brief Explanation
Declined ePayment but funds deducted from eWallet Duplicate ePayment deductions for 1 successful transaction	eWallet Credit Request : < mobile number >	Name Store Location Amount Date/Time 7-Connect reference numbers for bills/services Did you pay using cash? Y/N if NO, did you still get the item? Brief Explanation
Cash In not successful ( applicable for eWallet and eMoney)	eWallet Cash In Query : < mobile number >	Amount Date and Time 7-Connect reference numbers for bills/services Brief Explanation
Convert Points to Peso Not Successful	eWallet Convert Points to Peso Query : < mobile number >	# of points converted Date Brief Explanation
Missing Credits from CLiQQ Promotions	Missing Promo Credits : < mobile number >	Name of the promo Number of points/credits expecting to receive Brief Explanation
Unable to access eWallet/Forgot PIN/Blocked Account	Inaccessible Account Query : < mobile number >	Brief Explanation

Order Status
Tacking Information
Order cancellation request
Points reversal/refund for CLiQQShop orders

Please email the following for assistance:
If you are a customer - cliqqshop@7-eleven.com.ph
If you are a store personnel - cliqqsupport@7-eleven.com.ph

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