Contact Us
Select a concern below and get in touch through the email address indicated so our customer service team can assist you.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Store connection complaint: [store number]
Information Needed :
- Name
- Mobile Number
- Store number
- Date and Time of visit
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Store employee complaint: [store number]
Information Needed :
- Name
- Mobile Number
- Store Number
- Date and Time of visit
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Update Account Information Request: [mobile number]
Information Needed :
- Name
- Old Number
- New Number
- Reason for transfer request
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Missing Points Query: [mobile number]
Information Needed :
- Name
- Store
- Amount
- Date/Time
- Receipt copy
- Mode of payment: Cash or eWallet
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Gift card/eVoucher Query: [mobile number]
Information Needed :
- Name
- Store
- Amount
- Date/Time
- Gift card/eVoucher code
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Redeemed Rewards Query: [mobile number]
Information Needed :
- Name
- Store
- Redeemed Reward
- Date/Time
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
CLiQQ eWallet Credit Request: [mobile number]
Information Needed :
- Mobile Number:
- Amount:
- Date/Time:
- Store number:
- Type of Service: (e.g Merchandise, Bills payment etc.)
- Did the customer pay in cash after CLiQQ Wallet was declined? Yes or No
- If NO, did the customer still get the item?
- Receipt or CLiQQ Wallet report (applicable for store only)
- Remarks:
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
CLiQQ eWallet Credit Request: [mobile number]
Information Needed :
- Mobile Number:
- Amount:
- Date/Time:
- Store number:
- Type of Service: (e.g Merchandise, Bills payment etc.)
- Did the customer pay in cash after CLiQQ Wallet was declined? Yes or No
- If NO, did the customer still get the item?
- Receipt or CLiQQ Wallet report (applicable for store only)
- Remarks:
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
eWallet Cash In Query: [mobile number]
Information Needed :
- Name
- Date/Time
- 7-Connect reference numbers for bills/services
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Missing Promo Credits: [mobile number]
Information Needed :
- Name of the promo
- Number of points/credits expecting to receive
- Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email loyaltysupport@7-eleven.com.ph with the information below:
Email Subject :
Inaccessible Account Query: [mobile number]
Information Needed :
• Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
For CLiQQ Shop related concerns such as but not limited to:
- Order Tracking
- Return and Replacement
- Expired, Damaged, or Missing Items
- Promotion inquiries
- Uncredited Bonus Points
Customer Care:
📞: (02) 8-711-0-711
📱 : 0919-0-711-711
For ECPay Concerns:
📞: (02) 8835 9697
📱 : 0917 54ECPAY (32729) or 0919 06ECPAY (32729)
