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Scenarios Email Subject Line Information Needed
Lost/Stolen/New Mobile Phone Update Account Information Request: < mobile number > Name
Old Number
New Number
Reason for transfer request
Missing Points from purchases Missing Points Query : < mobile number > Name
Store
Amount
Date/Time
Mode of payment: Cash or eWallet
Brief Explanation
Gift card/ eVoucher not working
Kiosk did not dispense reference number for redeemed rewards
Missing Points Query :< mobile number > Name
Store
Amount
Date/Time
Mode of payment: Cash or eWallet
Brief Explanation
Declined ePayment but funds deducted from eWallet
Duplicate ePayment deductions for 1 successful transaction
eWallet Credit Request : < mobile number > Name
Store Location
Amount
Date/Time
7-Connect reference numbers for bills/services
Did you pay using cash? Y/N
if NO, did you still get the item?
Brief Explanation
Cash In not successful ( applicable for eWallet and eMoney)
eWallet Cash In Query : < mobile number >
Amount
Date and Time
7-Connect reference numbers for bills/services
Brief Explanation
Convert Points to Peso Not Successful
eWallet Convert Points to Peso Query : < mobile number >
# of points converted
Date
Brief Explanation
Missing Credits from CLiQQ Promotions Missing Promo Credits : < mobile number >
Name of the promo
Number of points/credits expecting to receive
Brief Explanation
Unable to access eWallet/Forgot PIN/Blocked Account Inaccessible Account Query : < mobile number >
Brief Explanation

Order Status
Tacking Information
Order cancellation request
Points reversal/refund for CLiQQShop orders

Please email the following for assistance:
If you are a customer - cliqqshop@7-eleven.com.
If you are a store personnel - cliqqsupport@7-eleven.com.ph


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