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Date Last Updated: September 10, 2018

MY CLiQQ ACCOUNT

How can I sign in?

You can sign in your CliQQ account using your Facebook account or mobile number registered to CLiQQ Rewards / Every Day! Rewards Card for your points to be included and other cards to be combined.

How can I complete my account information?

You can complete your account information on the app homepage. Click on the Profile icon at the upper left corner then fill out the required details. Tap the Settings icon then click “Edit Address” to add your address. You may also take a photo or upload an existing image from your gallery and set it as your profile picture. Just click on the avatar to change the photo.

I want to change the mobile number registered in my account, what should I do?

To change the mobile number registered in your account, please email customercare@7-eleven.com.ph with subject line: Update Account Information Request < mobile number> with the following information:
Name
Old and New Mobile Number
Reason for transfer

I have not received my activation code, what should I do?

Please ensure that you are connected to a stable network and have adequate cellular reception to receive the activation code.

POINTS EARNING LIMITS

I did not earn points for some of my transactions. Why?

Points show on your account within 15 minutes to an hour. Also, you can only earn points for physical goods bought in 7-Eleven. You do not earn points when you pay bills, buy load or add e-Money and other services.

You also might have exceeded the limits as per table below:

Daily Limits Weekly Limits
Scan Rewards Card, Pay with Cash Earn only on the first 2 transactions per day Earn maximum 100 points weekly
Pay with CLiQQ PAY Wallet (No need to scan rewards card) Earn up to 10 transactions per day Earn maximum 500 points weekly

The limits of paying with cash and paying with CLiQQ PAY wallet are different.

Points Expiration

All unused points will expire every 31st of December each year. Convert points to peso to prevent expiration and waste of points.

KYC (Know your Customer)

Why is my account blocked?

We’d like to ensure that every transaction is safe as possible both for the sender, recipient and the company in compliance with Republic Act 9160 or the Anti-Money Laundering Act (AMLA). Any transactions that exceeds the allowed limit or unusual buying or transfer activities will be subject for KYC (Know Your Customer) process. We may require you to submit customer identification requirements. It may include, but not limited to, your complete name, address, nature of work, date and place of birth, nationality, and your contact numbers. Once we have reviewed them, they will be deleted and your account will be reactivated.
Please email customercare@7-eleven.com.ph for assistance.

MY CLIQQ App

My CliQQ App is an official 7-Eleven Philippines mobile app for CliQQ WiFi, Rewards and Payments. No need to queue in the kiosk as you can now generate payment barcodes right at your fingertips. Conveniently redeem your reward points for a free item from the store or use it to order merchandise at CliQQshop.

Where can I download the CliQQ App?

You can download the CLiQQ mobile app through the link : bit.ly/cliqqapp

How to earn points?

You can use your CliQQ app to earn points, brand e-stamps and e-raffle entries. Just present the barcode found on your app homepage to the friendly cashier to scan it.

How to update or complete my account details?

You can complete your account details on the app homepage. Click on the Profile icon at the upper left corner then enter the required information

How to pay bills?

You can pay your bills using your CliQQ app. Simply tap “Pay Bills” then search for your preferred Biller or Service Provider

How to buy load?

You can buy load using your CliQQ app. Simply tap “Buy Load” then choose your preferred Biller or Service Provider

How to add e-Money (Cash In for Paymaya, GCash and Coins.ph)

You can add e-Money using your CliQQ app. Simply tap “Add e-Money” then choose your preferred Payment provider

Where to order items from CliQQshop?

You can order item from CliQQshop. Simply tap “CliQQshop” and you’d be routed to their online shopping site

Where to convert Points to Peso?

You can convert your points to peso on the app homepage. Click on your points then click the ‘Rewards Catalog’ button. Tap the ‘Rewards Catalog’ title on the upper right then click “Convert Points”

MY CLiQQ eWallet

What is CLiQQ PAY Wallet?

CLiQQ PAY Wallet is a loyalty mobile app for cashless transactions that you may use at all of the 2,000+ 7-Eleven stores. Payment is now easier and faster, and earns you more points when compared to cash transactions.

This wallet comes with an E-Payment barcode (via Buy in 7-Eleven button) that will be scanned by the cashier from your mobile phone. For every Php10 purchase of goods (excluding services like but not limited to Bills Payments, CliQQshop purchases, Load and e-Money), this earns you 1 point.

From time to time, we will increase or decrease the number of points awarded for spending with the wallet, so be sure to keep up to date with your News and Promos.

Prior to CLiQQ PAY Wallet, customers needed to have their rewards card scanned, pay through cash and wait for their points to update. These three steps have now been replaced - now you can scan and go.

How do I activate my CLiQQ PAY Wallet?

To activate, open CLiQQ App then select the CLiQQ PAY Open Wallet button, enter your email at prompt and select a Wallet PIN.

Why do I need to setup a Wallet PIN?

Your unique Wallet PIN is similar to an ATM PIN, both provide security to your CLiQQ PAY Wallet. You will be prompted for your PIN before spending. Please use a Wallet PIN that is easy for you to remember but hard for people to crack.

Why do I need to provide an email address?

Your email address is necessary for us as a failsafe for your account. In cases where users forget their Wallet PINs, or in cases of phone loss, the provided email will be our point of verification at customer service before we restore or block your account.

What do I do if I forget my Wallet PIN?

If you forgot your Wallet PIN, go to Profile, tap Contact Us and send us your concern or call our Customer Care Hotline: (02) 485 7889; (0917) 714 7190; (0922) 879 2134. You can also email customercare@7-eleven.com.ph for assistance. Email subject line: Update Personal Information Request

How do I load money into my CLiQQ PAY Wallet?

Loading money into your CLiQQ PAY wallet is easy. Simply click the Load Wallet button located in the PAY Homepage, select amount you wish to load, and present the generated barcode to any 7-Eleven cashier. Your balance will reflect instantly upon refresh. In case the updated wallet balance does not show, please check your internet connection.

How do I use the CLiQQ PAY Wallet to buy items in 7 Eleven?

Buying items with your CLiQQ PAY Wallet is simple and convenient. Simply click the Buy in 7-Eleven button, input your wallet PIN (your security), and present the subsequent barcode to the friendly cashier for scanning.

I do not have Internet access on my phone. How do I use the CLiQQ PAY Wallet to pay at 7-Eleven?

You can create the E-payment barcode even without internet connection. This E-Payment barcode changes every 60 seconds to protect the user. Just enter your 4 digit PIN then show the E-Payment barcode to the cashier upon payment.

I do not have enough money in my CLiQQ PAY wallet. Can I combine my payment with CLiQQ PAY wallet and Cash?

No. You cannot combine cash and CLiQQ PAY wallet load to complete a transaction. It is recommended to load cash into the CLiQQ PAY wallet to maximize the points that you earn with the wallet.

How do I redeem a voucher code?

You can redeem a voucher code on your CliQQ app. On the app homepage, click “Open Wallet” then tap “Load Wallet”. Click the “Redeem Code” gift icon at the lower right bottom then enter your 13 digit voucher code

Action Daily Limits (Resets every 12 midnight)
CLiQQ App Verification Code Attempts 5
CLiQQ PAY Wallet PIN Attempts 5
CLiQQ PAY ePayment Bar Code use 10
Send Money 5
Request Money 5


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